Overton D. - Microsoft Windows Intune 2.0: Quickstart Administration [2012, PDF, ENG]

 
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Microsoft Windows Intune 2.0: Quickstart Administration
Год: 2012 (January)
Автор: David Overton
Издательство: Packt Publishing
ISBN: 978-1-84968-296-1
Язык: Английский
Формат: PDF
Качество: Изначально компьютерное (eBook)
Интерактивное оглавление: Да
Количество страниц: 312
Описание: Microsoft Windows Intune is a cloud service solution that simplifies how small and mid-sized businesses manage and secure PCs using Microsoft cloud services and Windows 7—so your computers and users can operate at peak performance all the time.
This step-by-step guide will show you how to plan, set up and maintain Windows Intune, showing you how to manage a group of PCs (either 1 business or several if a partner) from the base operating system, through to the patches, anti-malware solution and deployed software and policies from a central console, using the Windows Intune service.
This book takes you through all the steps to plan, set up and maintain Windows Intune and how to manage a group of PCs. The book starts by providing an overview of Cloud Computing and PC Management. The book then dives into topics such as Windows Intune features, signing up for Windows Intune and installing the client software, configuring Windows Intune, proactive management, and monitoring and dealing with alerts, including remote assistance amongst others. As Windows 7 is part of Windows Intune, the book will also cover the minimum steps required to move from Windows XP to Windows 7 while keeping user settings and preferences.
What you will learn from this book:
•Plan and deliver PC management, ensuring the IT requirements align to the business needs
•Install and configure Windows Intune, ensuring good communication between the PC and the internet-based service
•Understand how policies apply to computers and the impact and resolution of multiple conflicting policies
•Monitor computers and report to the business, the success of the PC management and any specific issues that need addressing in the users’ behaviour
•Remotely install and manage Microsoft and non-Microsoft updates for computers that you manage
•Install and uninstall software without user interaction driven by the management console
•Deal with alerts and remotely connect to a user’s computer to fix issues and offer assistance, right through a reboot if required
•Diagnose more serious system issues with the Microsoft Diagnostic and Recovery Toolset
•Migrate from Windows XP or Windows Vista to Windows 7 without losing the users’ files and settings

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Оглавление

Preface
Chapter 1: Overview of Cloud Computing
Centralized solution, management, and upgrades
Elastic in scale and power
Pricing based on utilization
Delivered using Internet protocols
Secure and private
Service Level Agreement
Availability
Service hours
Recompense
Window Intune SLA
Multiple client device types
Client Software
Programmable interfaces
Different levels of cloud computing
Infrastructure as a Service
Platform as a Service
Software as a Service
Challenges of cloud computing
Network requirements
Data accesses and synchronization
Network bandwidth and latency
Security
Customization
Bringing all this together for Windows Intune
Summary
Chapter 2: Introduction to PC Management Concepts
Continuous cycle of PC Management
Definition of IT management goals
Using policies for configuration and deployment
Policies that deliver against the business goals
Ensuring the security settings on the PC provide an adequate level of protection
Tracking the hardware and software assets
Policies that help the IT team do their job
Deploying Windows 7 for everyone
Keeping the PC up-to-date with updates
Reactive response to problems
Ongoing maintenance tasks
Dealing with alerts
Working with users' support requests
Dealing with major problems
Hardware
Software
Reporting on IT management
Summary
Chapter 3: Overview of Windows Intune Features
Why use Windows Intune
Situations when Intune makes sense
First management solution for small and medium enterprises
Moving to a subscription management solution
Managing part of an estate, such as computers that users bring in from home
Windows Intune solution architecture
Windows Intune feature set
Windows 7
Existing Windows 7 Software Assurance customers
Microsoft Desktop Optimization Pack
Installation
Management console
Security management
Windows system updates
Anti-malware
Firewall control
Auditing
Reporting
Alerts and Support
Alerts
Remote Assistance
Software distribution
Managing multiple organizations
Summary
Chapter 4: Signing Up for Windows Intune and Installing the Client Software
Preparing for Windows Intune
Licensing of Windows Intune
Software and hardware requirements for Windows Intune
Hardware requirements
Software requirements
Skills required to manage with Windows Intune
Signing up to Windows Intune
Create a Windows Live ID
Sign into MOCP and configure contacts
Add Windows Intune to your basket and confirm the purchase
Activate your purchase
Adding MDOP to your purchase
Installing Windows Intune onto a client PC
Downloading the client software to the device
Unzipping and installing
Installing via alternative methods
Image based deployment
Waiting for the update process to complete
Confirming installation
Enabling others to manage your PC estate with Windows Intune
Adding a partner to your subscription
Changes a partner sees when managing more than one client
Summary
Chapter 5: Configuring Windows Intune
Adding additional administrators to Windows Intune
Adding an additional administrator
Changing the Tenant Administrator
Configuring computer groups
Choosing a group structure
Creating the group structure
Assigning PCs to groups
Configuring Windows Intune alerts
Configuring alert activation
Changing alert notification
License management
Managing your Microsoft Volume License details
Managing your other license details
Summary
Chapter 6: Configuring Management Policy
Policy management
Windows Firewall Settings
Windows Intune Center Settings
Windows Intune Agent Settings
General section
Endpoint Protection section
Updates section
Network bandwidth
Deploy Policy
Editing an existing policy
Update management
Selecting products and classification of updates to manage
Update Classification
Configuring automatic approval of updates
Manually approving updates
Summary
Chapter 7: Software Deployment
Preparing an application for uploading
Understand how the application is installed in silent or quiet mode
Create a folder for each installation package
Place all files needed for installation into one folder
Examples
Office 2010
Adobe Reader and Flash
Intel chipset software
Using App-V packaging for deploying a package
Uploading an application
Adobe Flash – 64-bit MSI
Adobe Flash – 32-bit EXE
Adobe Reader – Windows 7 EXE
Adobe Reader – XP SP3 EXE
Intel drivers
Office 2010
Deploying a package
Managing Non-Microsoft Updates
Removing a package
Uninstalling software from a client PC
Removing a software package
Summary
Chapter 8: Tracking and Reporting
Reporting basics
Reporting basics in Reports workspace
Selection customization
Saving and loading customizations
Sorting data in the columns
Printing a report
Exporting data
Reporting basics in Alerts workspace
Update reports
Tracking software usage
Software installed on an individual computer
Estate-wide software view
Tracking hardware
Computers workspace view
Hardware Inventory Reports
License management
Purchase report
Installation report
Alerts reporting
Custom reports
Reporting on overall PC management achievements
Summary
Chapter 9: Monitoring and Responding to Windows Intune Alerts
General Windows Intune alerts
Monitoring alerts
Responding and closing alerts
Malware alerts
Testing malware checks are working
Actions following malware instance
Remote Assistance alerts
Preparing to deliver support
Preparing the client computer for support
Preparing the support agent's computer to offer support
Providing Assistance
Receiving alert and responding
Providing remote support
Summary
Chapter 10: Resolve Problems Using Microsoft DaRT
Downloading MDOP
Installing DaRT
Building a DaRT CD
Using DaRT to resolve issues
Locksmith
Crash Analyzer
Hotfix Uninstaller
Standalone System Sweeper
Summary
Chapter 11: Deploying Windows 7 Enterprise Edition
Downloading Windows 7 Enterprise Edition
Checking pre-requisites for Windows 7
Backing up settings for migration
Installing Windows 7 Enterprise Edition
Restoring user settings and installing applications
Updating Windows Intune
Removing the computer from Windows Intune
Installing the Windows Intune tools
Considering tools for scale deployment of Windows 7
Microsoft Assessment and Planning (MAP) toolkit
Microsoft Deployment toolkit
Summary
Chapter 12: Integration with Existing Microsoft Products
Typical computing scenarios
Desktop environment
Management tools
Services to enable productivity and collaboration
Office 365 and on-premise SharePoint and Exchange
System Center
On-premise Windows Server
Identity management with Active Directory
Group Policy
Update management with Windows Software Update Services
Windows Small Business Server
Windows Home Server
On-premise versus cloud solutions summary
Mixing on-premise and cloud solutions
Anti-malware products
Summary
Index
Доп. информация: Who this book is for: If you are an administrator or partner who wants to plan, set up and maintain Windows Intune and manage a group of PCs then this book is for you . You should have a basic understanding of Windows administration, however, knowledge of Windows Intune would not be required.
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